A system for handling and investigating all complaints and allegations is essential to establishing and maintaining the confidence of the citizens of Lafayette Parish. The system is designed to protect the integrity of the agency and protect the public from inappropriate behavior by Lafayette Parish Sheriff’s employees.
Per policy, all complaints against the office and its employees will be documented and investigated. This includes anonymous complaints.
Every effort shall be made to facilitate the convenient, courteous and prompt processing of citizen complaints. All Sheriff’s Office employees are charged with the responsibility of respectfully receiving all complaints that may be lodged against the office or any employee, regardless of nature.
When filing a complaint, it is important that the reporter remembers the name of the deputy or employee (if known), the date and time of the incident, the names of any available witnesses and the details or circumstances of the incident.
If the complaint is made in person, an Allegation of Employee Misconduct Form may need to be completed. This is especially important when the complaint involves allegations of serious misconduct. A written record of the complaint will be made if received by mail or telephone. In both cases, a copy of the Complaint Receipt Form will be issued to the reporter.
Following the assignment of the control number, Internal Affairs will send a letter notifying the reporter of the receipt of the complaint, the investigative contact person and the anticipated date of completion.
Whenever practical, supervisors will take corrective action to resolve complaints which result from misunderstanding, or need no investigation to resolve. In this instance, the results and findings will be forwarded to Internal Affairs. If a supervisor does not satisfactorily resolve such a complaint, it will be forwarded to Internal Affairs for investigation.
Complainants are notified in writing and an investigation follows.